Refund Policy

Last updated: 9 November 2026

When we do refund

• You were charged twice. If you paid for the same order twice by mistake, we refund the extra payment in full. We usually spot this ourselves and get in touch, but you're always welcome to email us.
• A file is faulty. If a file won't open, is incomplete, or isn't what the product page described, we'll first try to send you a corrected, working file. If that doesn't fix it, we'll give you the remedy the consumer law that applies to your purchase provides, which can be a price reduction or a full refund.
• You couldn't get your files. If your payment went through but your download is missing, your links ran out before you could save your files, or our website stopped you from getting them, tell us and we'll restore your access or send the files another way. If we can't deliver what you bought, we refund you in full.
• We made a mistake with your order. If you were charged the wrong amount, we put it right.

When we can't refund

At checkout you expressly agree that your download is supplied straight away and acknowledge that the usual 14-day right to cancel ends then (see our Terms of Sale). So once your download is available, we can't offer a refund for a change of mind, or because a resource turned out not to be your little one's favourite.

Bought something by mistake? Please still get in touch. We can't promise a refund, but we'll look at what happened and help where we can.

None of this affects your rights if a file is faulty, incomplete or doesn't match its description.

If a resource isn't working for your family or class, please still tell us. We'd love to help you get the most from it, or point you to something that fits better.

How to ask

Email info@littlelearnerstoolbox.com with your order number (it's in your receipt email) and a few words about what went wrong. A screenshot helps if a file won't open. We'll reply within 2 working days.

How refunds are paid

Refunds go back to the card or payment method you used, through our payment provider, Bank of Georgia. We start the refund as soon as we've agreed it with you, and email you when it's sent. We never charge a fee for refunds. How long it takes to show in your account depends on your own bank, often a few working days. If it hasn't arrived after 10 working days, let us know and we'll check it with the bank. If you paid in another currency, the amount you get back can differ slightly because of exchange rates.

Your rights

This policy doesn't take away any rights you have under the consumer law of your country. Where the law gives you more than this policy, the law wins.